Heron’s Six Categories of Intervention


In my role I am exposed to a wide range of mentoring and coaching models but I wonder how many strategies are deployed within organisations that have mentors other than “oh, if you need help go to Dave or Davina”. Dave or Davina often only supporting their mentee through instruction or advice, that is often gained through the Mentee’s prior knowledge or experience, these strategies are limiting in the fact that they do not support the mentee to develop their own support mechanisms and practice. Heron defines two categories that are broken down into separate interventions:


  • Prescriptive: Giving advice and direction.
    • Give advice and guidance
    • Inform of expected behaviour
    • Tell them what to do
  • Informative: Information for guidance and instruction
    • Give your view and experience
    • Give the background and principles
    • Help gain a better understanding
  • Confronting: Challenges attitudes and behaviours, which they may not even be aware of.
    • Challenge thinking, ask for justification or rationale
    • Mirror them, words, tone, body language
    • Tell them what you think is holding them back
    • Help them avoid making the same mistake again
    • give different options, perspectives


  • Cathartic: Support to express and overcome thoughts or emotions that have not been dealt with.
    • Help them express their feelings or fears
    • Empathize with them, but do not side
  • Catalytic: Helped to reflect, discover, and learn for themselves. Moving towards self-actualisation that supports self-directed decision making and solving problems.
    • Ask questions to encourage fresh thinking
    • Encourage the other person to generate new options and solutions
    • Prompt progression of discussion
    • Listen (80%) and summarize, and listen some more
  • Supportive: Building confidence by focusing competences, qualities, and achievements.
    • Tell the other person they are valued (their contribution, good intention or achievements)
    • Praise them
    • Show them they have your support and commitment
    • Be honest

Are you a Mentor or a Mentee? What strategies does your organisation utilise? Could you not use these with your own learners?






eFair 2015 Resources

The resources from the recent eFair can be found on the events website at http://efair2015.weebly.com/resources.html. I would like to say a huge thanks to Brad Wright @veescope for providing the great Veescope Live giveaways. I have already been approached by a manager who has requested further training and has ordered three green screens for her team!



20,000 hits over the web!

20,000 leagues under the sea

Sorry for the bad image associated (20,000 leagues under the sea!) but yesterday around noon I achieved 20,000 hits over the web for this blog, one that I am truly grateful for and something that motivates me to keep posting, thanks to every one of you that has visited!

If only I could get one more follower on Twitter for the 100! I have also reached 100 followers today on Twitter. It doesn’t get much better than this!


Moving towards FELTAGS 50%

 road to enlightenment 

I have been thinking a lot on how we encourage and motivate staff to move 10%+ of their programmes online. For some they simply are lost at sea for a variety of reasons:

  • Not technology minded (more a case that they don’t think they are)
  • Are not technology enabled (some have a smattering of items forming the equivalent of a DIYers toolkit)
  • No steer, guidance or policy (dare I say all the waters are muddy in some way!)

Now I realise every organisation will have its own little characteristics but how about the following that would realistically mimic what we would expect our own learners to do.:

  • Stop giving out specific tech beyond an initial toolkit
  • Foster a community through forums, discussion to foster good practice. 
  • Have 10% of all CPD online either pre or post event
  • With activities to be assessed within attended CPD session
  • Ensure that as much as possible CPD online sessions to utilise a variety of technology



Windows Holographic

I am not a major fan of “look what’s coming” videos, they often promise lots but rarely deliver, and I have avoided getting caught up in the HoloLens promos of Microsoft. However the keynote at the Microsoft Build Developer Conference [April 29 – May 1] 2015 certainly looks impressive (as well as the demo’s of Windows 10, Cortana and Edge – Microsoft’s OS, Virtual assistant and new browser respectively)

https://youtu.be/7tRbYU2yBrE [From 4:06:00 to 4:27:00]



blendspace by TES


Now I do love innovation, especially when it shows such promise early on, and blendspace by TES (yes TES!) is just one of those innovations. Its sets up a challange by claiming that you can create a session in five minutes – mighty claims by anyone’s standards. But one that is reasonably well justified (apart from reviewing any YouTube videos you want to include!). My first go wasnt far off the mark (considering I was trialing as much as I could) and I have no doubts my next effort could be a lot less! https://www.blendspace.com/lessons/hH1RrdYxz37gIA/blendspace

So things I love…

  1. Quick to create and edit
  2. Resources easily gathered
  3. Allows for assessment
  4. Attach files
  5. Backed TES
  6. Autosave
  7. ​websites are interactive through the blendspace slide!

Thing I would love to see..

  1. It would be nice to be able to duplicate a slide
  2. What happens when the original location of your images disappears off the web?
  3. What happens if you lose web connectivity? there are other offering that allow for exporting so you can have it on a USB, or local drive such as MS MIX for PowerPoint
  4. When adding an image the text you would want to add as a subtitle is shown in the top right… a little obscure
  5. Tracking needs a class set up and sharing of the class ID (even if this generic), does not allow for anonymous tracking
  6. ​Textual slides are a little uninspiring – font, size, colour, alignment

But I expect great things, follow the blog at http://blog.blendspace.com/



eFair 2015 Live!

Today is the eFair 2015 @South Essex College, Thurrock Campus. For all things related check out:



Current Top Apps [Mid 2015]

Whilst on the hunt for new apps I thought it worthwhile to revisit my list of top 10 favourite apps, in not particular order:

  1. Veescope Live: Green screen app for work and fun
  2. Periscope: live streaming, maybe a novelty but high hopes
  3. VLC Player: plays every video format and allows variable playback speed, good to export my ‘Opinions’ to
  4. iPlayer Radio: Great for an insomniac to listen to
  5. Plex: Stream home media content
  6. Tipping Point: a Game but so addicitive
  7. Facebook/Messenger: does what it says on tin!
  8. Find Friends: locate friends
  9. BBC News: does what it says on tin!
  10. Waze: Sat Nav with crowd sourced traffic updates
  11. Opinion: Simple audio record and edit (10 minuted free)

Honorable mentions (love but don’t use much or use due to necessity)

  1. RingR Mobile: high quality phone-call capture, great for use in podcasts or evidence based assessment
  2. WhatsApp: for those with iMessage, or with a preference
  3. Feedly: curated news content
  4. ScanLife / i-nigma: QR scanners
  5. WordPress: In the majority I edit on my desktop, but just occasionally this works well
  6. Capti: Read text as audio for on the go
  7. National Rail: Plan your trip end to end with updates on delays!
  8. Hootsuite: Scheduled Twitter posts
  9. My Measures: take a photo and add dimensions, great DIY tool
  10. Pogoplug: access files on home server, backup camera roll